1. General Provisions
1.1. By making a reservation or using the parking services of AirGo Parking, the client agrees to these Terms and Conditions.
1.2. AirGo Parking reserves the right to modify these Terms and Conditions at any time. Changes will be published on the official website and at the parking facility.
2. Reservations and Payment
2.1. Reservations can be made online, by phone, by e-mail, or in person.
2.2. Payment can be made online, via bank transfer, or on-site (with a payment card).
2.3. Prices are calculated at the time of entry to the parking lot (per 24-hour period).
2.4. VAT is included in the price.
3. Cancellation and Refund
3.1. Cancellation is free up to 24 hours before the reserved entry time.
3.2. Cancellations made less than 24 hours before arrival are non-refundable.
3.3. No-shows are non-refundable.
3.4. In case of a canceled or delayed flight, please contact us — we will try to adjust your reservation.
4. Arrival
4.1. Clients must plan their arrival at the parking lot and transfer to the airport in time.
4.2. It is the client’s responsibility to allow enough time for possible traffic or airport delays.
4.3. AirGo Parking is not responsible if the client misses the flight due to delays.
5. Shuttle Service
5.1. Free shuttle service operates 24/7 between the parking lot and the airport terminal.
5.2. Pickup points are explained at check-in.
5.3. Minor delays may occur during peak times.
Upon arrival and pick-up from the airport, the usual transfer time to the parking lot is 15 minutes, but in conditions of high demand, the transfer time may be delayed up to 45 minutes but not more than 1 hour.
6. Vehicle Storage
6.1. Vehicles are parked at the client’s own risk.
6.2. We provide:
– Secured entry/exit
– 24/7 video surveillance
– Staff presence
– Illuminated parking area
6.3. AirGo Parking is not responsible for:
– Theft or damage
– Fire, weather conditions, or actions of third parties
– Technical failures, drained battery, or flat tires
6.4. The client must:
– Ensure the vehicle is in working condition
– Lock the vehicle
– Not leave valuables in plain sight
– Not leave flammable or prohibited substances
– Prevent oil leakage
6.5. The parking operator may move the vehicle within the location if necessary (in emergency situations).
7. Electric Vehicle Charging
7.1. EV chargers are available.
7.2. Charging must be requested in advance or upon arrival.
7.3. AirGo Parking is not responsible for incomplete or faulty charging.
8. Vehicle Pickup
8.1. After landing — once leaving the airport building at the “HUG & FLY” area, the client must notify us by phone. AirGo Parking can remain in this airport zone for up to 10 minutes.
8.2. Transfer is carried out at the agreed meeting point.
8.3. The vehicle is handed over only to the client who made the reservation.
9. Force Majeure
AirGo Parking is not responsible for delays or cancellations due to force majeure, including:
– Military actions
– Natural disasters
– Strikes
– Extreme weather conditions
– Airport closures
– Government decisions
10. Client Conduct
10.1. Clients are expected to behave respectfully toward staff and other clients.
10.2. Violent or inappropriate behavior will result in service denial and possibly notifying the authorities.
10.3. Damage caused by the client to third parties is their own responsibility.
11. Jurisdiction
These Terms are governed by the laws of the Republic of North Macedonia. Any disputes are under the jurisdiction of the Basic Court Skopje.
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